- We will refund your item if we receive it within 14 business days (domestic orders). These are processed weekly.
- International Customers, we have a relaxed policy for returns which is 21 days.
- Items received after these times will be eligible for an in store credit only.
- Unfortunately we do not exchange items, but you can re-purchase your new size via the online store if it is available, while you wait for your refund.
- SALE ITEMS: All purchases on sale items are final. Please do not post sale items back to us as these will not be processed for credit or refund.
- DISCOUNT CODES: We do not refund for items purchased with a discount code or marked down retail price. We will email you a credit code to re-use in store unless otherwise stated on the promotion advertisement or marketing material.
Terms and Conditions
By placing an order with The Freedom State, you are agreeing to the conditions set out on our website. CHANGES TO PRICING/ OR INFORMATION The Freedom State reserves the right to change pricing on items at any stage. By placing an order for an item, you are agreeing to the price at the time the order is placed. The Freedom State reserves the right to withdraw an item from sale at any time if found there was a pricing discrepancy. The customer will be supplied with a full refund for payments in process. CONDITIONS FOR SALE ITEMS There are no returns for sale items. All sales are final. DELIVERY We do our best to provide our customers with fast and efficient delivery, however we cannot be held responsible for delays or loss and damage of goods once the items have sent for delivery. The Freedom State is not responsible for any further shipping taxes for international deliveries. IMAGES / INFORMATION USED ON OUR SITE The Freedom State may use images from our labels to assist advertising items we stock in store. These images should not be copied, downloaded or reproduced for personal or commercial use.
Collection of Information: In order to use the The Freedom State website, we may require information from you in order to provide the best service possible.All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by The Freedom State is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information: Any details collected from The Freedom State customers is required in order to provide you with our products and/or services, and a high level of customer service.Correspondence is recorded in order to provide service references, and to assist in our staff development.
Rewards Points: The Freedom State is not liable to reimburse/pay out in dollar value unused rewards points accumulated by customers if the points system is ceased or upon store closure.
The Freedom State
Abn: 78 540 952 322