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International Afterpay Customers: The final amount may differ from the amount displayed due to currency differences

Returns

PLEASE READ CAREFULLY SO YOU ARE NOT DISAPPOINTED WITH YOUR PURCHASE!

 

 

RETURNS:

Am I able to receive a refund?

Yes we do refund full priced items, however conditions do apply and some products are not eligible to be returned. 

What products are not eligible for a return or refund?

We do not accept returns for:

Earrings | Bloomers or Underwear | Skincare & Beauty Products - all for hygienic reasons.

Eyewear - We will be happy to offer you a credit in the form of a Gift Card as long as the product is returned to us is in 'as new' condition with all contents included as originally packed.

I'm in Australia, so how quickly do I need to return my item?

We will happily refund any full price item if we receive it within 14 business days from receipt. 

Items received after these times will be eligible for an in store credit only.
Unfortunately we do not exchange items, but you can re-purchase your new size via the online store if it is available, while you wait for your refund.

I'm from overseas, so how long do I have to return my item?

International Customers, we have a relaxed policy for returns which is 21 days.

Items received after these times will be eligible for an in store credit only.
Unfortunately we do not exchange items, but you can re-purchase your new size via the online store if it is available, while you wait for your refund.

My purchase was a SALE ITEM, can I return it?

All purchases on sale items are final to make way for new stock. Please do not post sale items back to us as these will not be processed for credit or refund.

I purchased my item using a DISCOUNT CODE from a flash sale or promotion, can I return it?

We do not refund for items purchased with a discount code or temporary marked down retail price (ie: Flash Sales). We will email you a credit code to re-use in store unless otherwise stated on the promotion advertisement or marketing material.

Do you refund shipping?
We do not refund shipping costs, however you may like to take advantage of Paypal's shipping offer here.

Why was I not refunded the full amount of my purchase?

If you received Free Shipping when you ordered with us, we will deduct $10 from your purchase amount to cover our costs of shipping to you.  We appreciate your understanding with this.

 

     

    HOW TO RETURN?

    What do I need to know before returning my item?

    Please return your item unworn with tags still in place to be eligible for a full refund.  

    We do not accept returns for items that are soiled or smell of perfume indicating extended wear - this is 'wardrobing' and is fraudulent.  We will not accept products that cannot be resold 'as new' & will be returned to you at your own cost.

    PLEASE FILL OUT OUR RETURNS FORM AND SUBMIT (CLICK)

    How do I pack my item?

    We take care in packaging your order so it arrives undamaged, so we kindly request you do the same. Items returned showing lack of care in choice of packaging resulting in damage to the item and unable to be sold 'as new' will not be accepted for a refund. We will resend back to your shipping address at your own cost.  

    The Freedom State cannot be held responsible for items not received/or no tracking included, so you may wish to opt for 'registered post' or post with 'tracking' with Australia Post to ensure delivery. 

    Please include information of your order: NAME/ORDER NUMBER so we can process the information promptly. Once received, the item will undergo a quality check to ensure the product has not been used or worn.  

     

    OH NO! I THINK MY PRODUCT IS FAULTY!

    What do I do if I think my product is faulty?

    We understand this is a stressful time for our customers, and we will endeavour to find a solution for you as soon as possible.  Please contact us as soon as possible to get the process going by emailing us on info@thefreedomstate.com.au.

    Please check warranty information HERE for Valley Eyewear products.

    How much time do I have to return a faulty product?

    Some of our labels do not accept returns for faulty items after 4 weeks of arriving in store, which can make returns difficult for us as an on-seller.

    TFS have a grace period of 4 weeks from purchase date where we will repair/replace or lastly refund you if your product is found to be faulty and we cannot repair/replace your item.

    After this date we will repair/credit your product if it is found faulty. 

    What happens after I return my product?

    Please understand that manufacturers reserve the right to inspect all products before accepting returns, and your item may require a returns process to the manufacturer for inspection, so please allow for this potentially to be the case.  We try to make this as quick as possible.

    Is there anything else I need to know before returning my item?

    PLEASE NOTE: We will not accept returns for credit/refund for items that appear to be unpicked at the seams- we will repair and return these to you (these include sale items)

      What happens next?

      You will receive an update email advising we have processed your refund/credit/replacement.  If you have not received a confirmation email, please check your junk folder in your email account before contacting us.  We will endeavour to assist you as much as we can, however it is up to you to track your item first to confirm status is 'delivered'.

      How is my refund processed? 

      Your refund is processed via the same payment option you used at checkout. Paypal payments are refunded via Paypal, same for Afterpay and Zip.  Please keep an eye out for email confirmation from the same option company you paid with.

       

      WHERE DO I SEND RETURNS?

      The Freedom State
      12/50 James St, Burleigh Heads, Qld, 4220

       

       


      FOR ANY OTHER RETURN QUERIES

      Please email us your query and we will get back to you as soon as possible to info@thefreedomstate.com.au.

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