PLEASE READ CAREFULLY SO YOU ARE NOT DISAPPOINTED WITH YOUR PURCHASE!
- We will refund your item if we receive it within 14 business days (domestic orders). These are processed weekly.
- International Customers, we have a relaxed policy for returns which is 21 days.
- Items received after these times will be eligible for an in store credit only.
- Unfortunately we do not exchange items, but you can re-purchase your new size via the online store if it is available, while you wait for your refund.
- SALE ITEMS: All purchases on sale items are final. Please do not post sale items back to us as these will not be processed for credit or refund.
- DISCOUNT CODES: We do not refund for items purchased with a discount code or marked down retail price. We will email you a credit code to re-use in store unless otherwise stated on the promotion advertisement or marketing material.
- We do not refund shipping costs, however you may like to take advantage of Paypal's shipping offer above.
HOW TO SEND:
You must return your item, unworn with tags still in place to be eligible for a full refund for your item. Please ensure to return your item in same packaging as sent to you, for example, if your item was boxed to ensure protection, it must be returned boxed.
We take care in packaging your order so it arrives undamaged, so we kindly request you do the same. Any items returned showing lack of care in choice of packaging resulting in damage to the item and unable to be sold as new will not be accepted. We will resend back to your shipping address.
The Freedom State cannot be held responsible for items not received/or no tracking included, so you may wish to opt for 'registered post or post with tracking' with Australia Post to ensure delivery.
Please include information of your order: NAME/ORDER NUMBER so we can process the information promptly. Once received, the item will undergo a quality check to ensure the product has not been used or worn. Please note: Unfortunately we cannot accept items showing any signs of extended wear (including extreme perfume/deodorant scents) and will be returned directly to you.
FOR ANY OTHER RETURN QUERIES
Please email us your query and we will get back to you as soon as possible.
PLEASE NOTE: Although we endeavour to finalise returns as soon as possible, the manufacturer holds the right to inspect garments for faults at all times. We may need to return your garment to the manufacturer for further inspection, and we appreciate your understanding with this.
WHERE TO SEND RETURNS
WHAT HAPPENS NEXT?
Each return is dated the day we receive it, and returns are processed weekly. You will receive a confirmation email advising we have processed your refund. If you have not received a confirmation email, please check your junk folder in your email account before contacting us. We will endeavour to assist you as much as we can, however it is up to you to track your item first to confirm status is 'delivered'.