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Returns

PLEASE READ CAREFULLY SO YOU ARE NOT DISAPPOINTED WITH YOUR PURCHASE!

 

 

REFUND POLICY:

SIZED ITEMS (Clothing | Footwear | Rings)

  • We will refund your item if we receive it within 14 days (domestic orders). These are processed weekly.
  • Unfortunately we do not exchange items, but you can re-purchase your new size via the online store if it is available, while you wait for your refund.
  • International Customers, we have a relaxed policy for returns which is 21 days.
  • Items received after this time will be eligible for a credit only.
  • All purchases on sale items are final.  We do not accept returns on sale items or items bought with a discount code.
  • We do not refund shipping costs, however you may like to take advantage of Paypal's shipping offer above.

You must return your item, unworn with tags still in place to be eligible for a full refund for your item.  Please ensure to return your item in same packaging as sent to you, for example, if your item was boxed to ensure protection, it must be returned boxed.  Any items returned showing lack of care in choice of packaging will not be accepted.  The Freedom State cannot be held responsible for items not received, so you may wish to opt for 'registered post or post with tracking' with Australia Post to ensure delivery.

Please include information of your order: NAME/ORDER NUMBER so we can process the information promptly. Once received, the item will undergo a quality check to ensure the product has not been used or worn.  Please note: Unfortunately we cannot accept items showing any signs of extended wear (including extreme perfume/deodorant scents) and will be returned directly to you.

 

CREDIT POLICY:

ALL ITEMS EXCLUDED FROM ABOVE.

  • Unfortunately we do not refund for items that do not need to be tried on.
  • We will email you a credit voucher code to use within 6 months in the online store.
  • Credit vouchers code are entered in at the 'promo code' section of the shopping cart.
  • All purchases on sale items are final.  We do not accept returns on sale items.
  • We do not credit shipping costs. however you may like to take advantage of Paypal's shipping offer above.

Please ensure to return your item in same packaging as sent to you, for example, if your item was boxed to ensure protection, it must be returned boxed.  Any items returned showing lack of care in choice of packaging will not be accepted.  The Freedom State cannot be held responsible for items not received, so you may wish to opt for 'registered post or post with tracking' with Australia Post.

Please include information of your order: NAME/ORDER NUMBER so we can process the information promptly. Once received, the item will undergo a quality check to ensure the product has not been used.  Please note: Unfortunately we cannot accept items showing any signs of extended use and will be returned directly to you.

 

FOR ANY OTHER RETURN QUERIES

Please email us your query and we will get back to you as soon as possible.

PLEASE NOTE: Although we endeavour to finalise returns as soon as possible, the manufacturer holds the right to inspect garments for faults at all times. We may need to return your garment to the manufacturer for further inspection, and we appreciate your understanding with this.

 

WHERE TO SEND RETURNS

The Freedom State
Shop 4, Old Burleigh Theatre Arcade
64 Goodwin Terrace, Burleigh Heads, Qld, 4220

 

WHAT HAPPENS NEXT?

Each return is dated the day we receive it, and returns are processed weekly. You will receive a confirmation email advising we have processed your refund.  If you have not received a confirmation email, please check your junk folder in your email account before contacting us.  We will endeavour to assist you as much as we can, however it is up to you to track your item first to confirm status is 'delivered'.

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