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Returns

PLEASE READ CAREFULLY SO YOU ARE NOT DISAPPOINTED WITH YOUR PURCHASE!

 

 

REFUND POLICY:

  • We will refund your item if we receive it within 14 business days (domestic orders). These are processed weekly.
  • International Customers, we have a relaxed policy for returns which is 21 days.
  • Items received after these times will be eligible for an in store credit only.
  • Unfortunately we do not exchange items, but you can re-purchase your new size via the online store if it is available, while you wait for your refund.
  • SALE ITEMS: All purchases on sale items are final. Please do not post sale items back to us as these will not be processed for credit or refund.
  • DISCOUNT CODES: We do not refund for items purchased with a discount code or temporary marked down retail price. We will email you a credit code to re-use in store unless otherwise stated on the promotion advertisement or marketing material.
  • We do not refund shipping costs, however you may like to take advantage of Paypal's shipping offer above.

 

HOW TO SEND:

PLEASE FILL OUT OUR RETURNS FORM AND SUBMIT (CLICK LINK)

You must return your item, unworn with tags still in place to be eligible for a full refund for your item.  Please ensure to return your item in same packaging as sent to you, for example, if your item was boxed to ensure protection, it must be returned boxed.  

We take care in packaging your order so it arrives undamaged, so we kindly request you do the same. Any items returned showing lack of care in choice of packaging resulting in damage to the item and unable to be sold as new will not be accepted. We will resend back to your shipping address.

The Freedom State cannot be held responsible for items not received/or no tracking included, so you may wish to opt for 'registered post or post with tracking' with Australia Post to ensure delivery. 

Please include information of your order: NAME/ORDER NUMBER so we can process the information promptly. Once received, the item will undergo a quality check to ensure the product has not been used or worn.  Please note: Unfortunately we cannot accept items showing any signs of extended wear (including extreme perfume/deodorant scents) and will be returned directly to you.

 

IF YOU BELIEVE YOUR PRODUCT IS FAULTY 

  • Some of our labels do not accept returns for faulty items after 4 weeks of arriving in store, which can make returns difficult for us as an on-seller.
  • We understand this is a stressful time for our customers as well and we will endeavour to come up with a solution for you as soon as possible, and we would love to work with you on obtaining a solution quickly, so please contact us as soon as possible to get the process going by emailing us on info@thefreedomstate.com.au.
  • TFS have a grace period of 4 weeks from purchase date where we will repair/replace for a refund. After this date we will repair/credit you for your product if it is found faulty. 
  • Please understand that manufacturers reserve the right to inspect all products before accepting returns, and your item may require a returns process to the manufacturer, so please allow for this to potentially be the case.
  • PLEASE NOTE: We will not accept returns for credit/refund for items that appear to be unpicked at the seams- we will repair and return these to you (these include sale items)

FOR ANY OTHER RETURN QUERIES

Please email us your query and we will get back to you as soon as possible to info@thefreedomstate.com.au.

 

WHERE TO SEND RETURNS

The Freedom State
Shop 4/5, Old Burleigh Theatre Arcade
66 Goodwin Terrace, Burleigh Heads, Qld, 4220

 

WHAT HAPPENS NEXT?

Each return is dated the day we receive it, and returns are processed weekly. You will receive a confirmation email advising we have processed your refund.  If you have not received a confirmation email, please check your junk folder in your email account before contacting us.  We will endeavour to assist you as much as we can, however it is up to you to track your item first to confirm status is 'delivered'.

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